A Member of the National Federation of Roofing Contractors. Fully Insured
Here for all your roofing needs!
Call - 07956 469914
Here for all your roofing needs!
Call - 07956 469914
Since breaking into the industry in 1995, City & Country Roofing & Construction Ltd has been recognized as a dependable contractor. We’ve provided clients with a wide range of services for all their needs. Whatever you have in mind, our professionals work to bring your dreams to life. We cover North London, Hertfordshire and Essex.
Contact us to receive a free estimate today.
We will provide you with a full consultation to explain all of your available options so that you can choose the roofing plan that’s right for your home or business. We will work with you and adhere to your personal needs.
We strive to save you both time and money by combining our use of roofing knowledge, the highest quality parts and equipment, and our dedication to delivering exceptional service. We will not leave the job until it is finished and you are satisfied.
including:
refurbished roofs
flat roofs (felt and rubber)
tile, slate and leadwork
single ply membrane
figreglass flat roofs
including:
gutter repairs and cleaning
including:
all types of loft conversions
To get a free estimate, please contact us at your convenience. We look forward to serving you.
3 King Street, Castle Hedingham, Halstead, Essex, England CO9 3BY, United Kingdom
Telephone - 07956 469914 Email - cityandcountryroofing@gmail.com
Monday - Saturday: 8am - 5pm
Sunday: Closed
Definitions
The following words shall have the following meanings throughout the document:
· The Customer – the person or company identified on the Estimate and invoice. The Company City & Country Roofing & Construction Ltd whose registered office is at c/o Falcon House, 3 King Street, Castle Hedingham, Essex, CO9 3ER.
· The Works – the goods and services to be supplied by the Company.
· Estimate – A written Estimate of the Works to be supplied, with an associated total Cost.
· Total Cost – the whole amount, inclusive of VAT, to be paid by the Customer to the Company for the Works.
· Invoice – A written bill of sale issued by the Company to the Customer when the Works are complete.
· Deposit – A proportion of the Total Cost that is payable by the Customer on acceptance of the
Estimate.
· Commencement Date – a mutually convenient date, agreed between the Customer and the Company, on which the Works will begin.
· Guarantee – a promise to fix, free of charge, any faults which might arise within the guaranteed period.
· Guaranteed Period – A defined period of time, during which the Works are guaranteed.
· Installation Address – the address of the building where the Works are completed.
· The Works Area – any area of the Works that is subject to; scaffolding; storage of materials;
placement of skips; placement of ladders, or is within a 10 metre radius of where operatives are working.
This list is not exhaustive.
Supply
The Company will supply the goods and services detailed in the Estimate. The Company reserves the right to offer substitutions and/or incorporate minor or technical modifications when supplying the Works. The substitutions or modifications shall not be inferior to those described in the Estimate.
Payment
Unless otherwise agreed, the Customer will pay the invoice in full within 7 days from date of the invoice. This can either be done via bank payment (all details are found on our invoice) or by cheque. In some instances, we will required staged payments of a deposit at the start of the job, a further payment half way through and the final payment at the conclusion of the Work.
Access
The Company shall advise the Customer when they are ready to install the Works and the Customer agrees to provide prompt access to enable the Works to be completed. The Customer is reminded that the Company requires access to a 240V power supply and water. If this cannot be provided the Customer must advise the Company before the Commencement Date so that alternative provision can be made.
If the Customer has not permitted commencement of the Works within 6 months of the Company requesting access, the Company reserves the right to cancel the Contract and the Customer will be liable to pay for any reasonably incurred costs incurred during preparation of the Works for commencement.
Health and Safety
Health and safety risk assessments will be conducted by the Company prior to commencement of the Works. It is understood by the customer that the Company takes safety very seriously and it is incumbent upon the Customer to help minimise risks during the Works. The Customer is expected to; provide clear access for operatives and materials; limit traffic of pedestrians around the Works Area; prohibit the movement of young children and animals around the Works Area. The Customer should treat the works area as strictly off-limits for the duration of the Works. Customers are not permitted to climb on ladders or
scaffolding.
Guarantees
The Estimate will describe any Guarantee that is offered on the Works and this is offered in addition to any Customer’s rights under Consumer Law. The Guarantee becomes effective when payment has been made for the total cost of the Works.
The Company guarantee to repair or replace, at the Company’s discretion, any part of the Works which becomes defective during the Guaranteed Period.
In order to effect a satisfactory remediation, the Company reserves the right to offer substitutions and/or incorporate minor or technical modifications when supplying remedial works covered by the Guarantee.
The Guarantee does not cover, and the Company can accept no liability for:
· minor imperfections in glass that fall within visual standards laid down by the Glass and Glazing Federation;
· the prevention or reduction of condensation;
· damage or faults resulting from subsidence due to soil shrinkage or underground workings or
damage caused by the failure of foundations or structure where these have not been constructed by the Company;
· minor defects to plaster work or brick work due to settlement or as a result of movement on and within the roof area;
· damage or faults resulting from normal wear and tear (which includes discolouration or frost damage to brickwork or driveways, roof tiles and slates), the customer’s failure to comply with the Company’s cleaning and maintenance instructions or as a result of accident, misuse or neglect;
· in the case of flat roofs, natural colour changes caused by exposure to light and nail pop
damage or faults resulting from landslide, subsidence, flooding, drought or storm damage
All guarantees relate to the installation address detailed in the Estimate and may be transferred to new owners.
Estimate
The Estimate will be provided by one of the Company’s surveyors and it should not be deemed to be a structural survey. Whilst the Company surveyors are experienced in identifying problems with roofing installations, they shall not be considered experts in all aspects of roofing construction, nor the materials of construction, and consequently shall not be held responsible for failing to identify issues that would require the knowledge of a qualified structural engineer. If the Customer is in any doubt as to the condition of their property, they are advised to consider obtaining their own structural survey.
The Estimate will only deal with items which are reasonably ascertainable from an external
examination of the Installation Address, and unless there are obvious problems identified, the surveyor shall assume that the property is structurally sound.
Unless identified in the Estimate, no account shall be made for finding and removing asbestos
materials, nor for the provision of lintels should they be found to be required. Such additional services will be subject to additional, reasonable charges.
If the Estimate is for the installation of a new roof, regardless of finishing materials, unless otherwise specified in the Estimate, an assumption is made that the roof joists are in good condition. If, when the roof is opened it is discovered that the joists are in poor condition, the Customer agrees that they will be replaced at an additional reasonable cost to the original Estimate.
The Company accepts no responsibility for minor damage caused to plaster ceilings (e.g. cracks or ‘nail pop’) immediately beneath new decking boards. The Company will fit new decking boards with all due care and attention but the Customer should expect that some minor damage will be unavoidable.
Removal of existing slates and tiles
Unless detailed on the Estimate, Company operatives shall assume that any tiles or slates that are to be removed and replaced shall be removed from the Installation Site. If the Customer wishes to retain any of the tiles or slates this should be noted on the Estimate. The Company will endeavour to remove tiles and
slates without damaging them but this cannot be guaranteed and the Company will not be held liable to replace any damaged items.
Additional Works
Unless otherwise detailed in the Estimate, the Customer shall be responsible for the removal and replacement of any existing installations such as Television aerials, satellite dishes, burglar alarms, CCTV, and the like.
Following chimney stack works, the Customer must employ, at their own expense, a registered Gas Safe engineer to carry out a gas safety check. The Customer must not use any fires, boilers or heaters until they have had the check conducted.
Planning Consents
The Company are not able to advise on whether any consents are necessary. It is the Customer’s
responsibility to identify the need for any necessary planning permissions, building regulation consents, building warrants or other similar consents or approvals, and to obtain those which the Company have not agreed in writing to apply for on the Customer’s behalf. The Company shall not be obliged to perform the Works until it has received satisfactory confirmation that all such consents and approvals have been obtained.
If, at the Customer’s request, the Company agrees to commence any part of the Works before all such consents and approvals have been obtained, the Company shall do so entirely at the Customer’s risk and responsibility. In the event that the Works have commenced, and consents and approvals are denied, the Customer will be responsible for paying the Company for any costs or losses that the Company has reasonably incurred as a result of any part of the Works completed before consents and approvals were denied. The Customer will be and remain responsible for the payment of all fees and charges incurred in connection with the obtaining of any such permission or-consents, whether or not successfully obtained.
Data Protection and use of Personal Information
The Company will use the Customer’s information to personalise their communication with them and
to inform the Customer of the Company’s products, services and any offers. The Company may contact the Customer by post, e-mail or telephone for these purposes. If the Customer does not wish personal information to be used for the purposes described they should email cityandcountryroofing@gmail.com. Where the Customer does not allow the Company to pass their information to the guarantee bodies they will be unable to send the Customer a certificate of compliance and the Customer will need to obtain this themselves.
Where insurance backed guarantees are requested, the Customer’s name and address will be passed to an authorised insurance provider to enable them to write to the Customer and offer the insurance cover.
General
It is the Customer’s responsibility to ensure that they have read, reviewed and understood the Estimate and confirmed that it meets their requirements before the Works commence.
Remedials
Sometimes new roofs, flat roofs and repairs experience minor discrepancies and/or adjustment in the first year after install. Often this can be flashings setting in or movements in cement work or detailing. This is to be expected and any associated problems, including leaks, should be reported quickly to enable the Company to deal with any issues accordingly. Any work conducted under guarantee will be completed free of charge and as quickly as possible.
Wall flashings
Wall fastenings are fastened as deep as possible into a wall chase or chimney, but brickwork pointing can be a major source of subsequent leaks. A wall or chimney flashing is only as good as the brickwork above it and the Company surveyors may advise further waterproofing and re pointing work to be carried out in the event of persistent leaks.
Whilst we endeavour to supply a high level of workmanship and standard of customer care, we understand that at times we may not fully match our customer expectations. In these instances, you may wish to complain. City & Country Roofing & Construction Ltd views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person (or organisation) that has made the complaint.
Our policy is:
• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
• To publicise the existence of our complaints procedure so that people know how to contact us to make a complaint
• To make sure everyone at City & Country Roofing & Construction Ltd knows what to do if a complaint is received
• To make sure all complaints are investigated fairly and in a timely way
• To make sure that complaints are, wherever possible, resolved and that relationships are repaired
• To gather information which helps us to improve what we do
• To handle complaint information sensitively, telling only those who need to know and following any relevant data protection requirements.
Should you have a complaint, please get in touch with us in the first instance with details.
How to make a complaint:
We will confirm receipt of your complaint and endeavour to resolve it to your satisfaction.
You can make a complaint in the following ways:
In the first instance, please call and speak to Kevin Clibbens on 07956-469914 or send us an email at cityandcountryroofing@gmail.com. Any problems will be noted and rectified as soon as possible.
Alternatively, you can write to us with your complaint, including the best way we can get in touch with you. Please send this to c/o Falcon House, 3 King Street, Castle Hedingham, Essex, CO9 3ER. We will make sure to get back to you as soon as possible.
Additional steps if required:
Although we make it our priority to deal with a complaint personally there may, in very rare occasions, be a situation where we are unable to resolve your complaint using our own complaints procedure. In the unlikely event that we cannot remedy your complaint to your satisfaction you may wish to refer your complaint. We are delighted to be a National Federation of Roofing Contractors (NFRC) member and as part of this alliance we can use them as our Ombudsman for dispute resolution. If you wish to proceed through this route please contact NFRC on 020-7448-3189.
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